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Frequently Asked Questions (FAQs)
How can I place an order?
Browse our collection at zaviyah.pk, add items to your cart, proceed to checkout, enter your details, and choose your payment method. You'll receive an order confirmation via email/WhatsApp.
What payment methods do you accept?
We accept Cash on Delivery (COD) across Pakistan, EasyPaisa, JazzCash, bank transfers, and major debit/credit cards (where available).
Is Cash on Delivery (COD) available?
Yes, COD is available in all major cities and most areas of Pakistan. A small advance may be required for some high-value orders or remote locations.
What are your shipping charges?
Free delivery on orders above PKR 3,000. Below that, standard shipping fees apply (usually PKR 200–300 depending on location).
How long does delivery take?
Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2–4 business days.
Other cities/towns: 4–7 business days.
Remote areas: May take 7–10 days.
How do I initiate a return or exchange?
Contact us within 7 days via WhatsApp (+92-311-5472653) or email (zaviyahpakistan@gmail.com) with your order number, photos of the issue, and reason. We'll guide you through the process.